Emotional AI: The Cornerstone of Customer Experience at Edenred
Onepoint Revolution Summit: Emotional AI at the Crossroads At the Revolution Summit organized by Onepoint, Damien Nuyttens—Customer Experience and Operations Director at Edenred—and Sébastien Billet—Partner Marketing & Customer Relations at Onepoint—discussed the evolution of artificial intelligence in customer relations. Specifically, they explored the role AI can play in understanding—not imitating—human emotions. Far from being a...
REF2025: Who Will Win the Data Battle? Europe, Sovereignty, and Cloud Debated
August 28, 2025, REF 2025, Roland-Garros. A high-level panel moderated by Philippe Mabille, Editor-in-Chief of La Tribune, brought together key political and economic figures around a central issue: Europe's digital sovereignty. At a time when 83% of the world's data is stored with three American hyperscalers, one question arises: can we still hope for a...