AI and Luxury: Innovations and Trends from the Meaningful AI Summit 2025
Artificial Intelligence in the Service of Luxury: A Look Back at the "Meaningful AI: Vogue Business and Google Luxury AI Summit" The 2025 edition of the "Meaningful AI: Vogue Business and Google Luxury AI Summit" was recently held at Google France, bringing together a prestigious ecosystem of luxury and technology leaders. This event offered a...
The Rise of Technology in the French Luxury Industry
French luxury — embodied by iconic houses such as Louis Vuitton, Chanel, Dior, and Cartier — is investing heavily in new technologies to enhance the customer experience and strengthen its excellence. Whether it's artificial intelligence (AI), NFTs and the metaverse, or blockchain for traceability, these innovations enable brands to combine tradition with modernity. Artificial...
Emotional AI: The Cornerstone of Customer Experience at Edenred
Onepoint Revolution Summit: Emotional AI at the Crossroads At the Revolution Summit organized by Onepoint, Damien Nuyttens—Customer Experience and Operations Director at Edenred—and Sébastien Billet—Partner Marketing & Customer Relations at Onepoint—discussed the evolution of artificial intelligence in customer relations. Specifically, they explored the role AI can play in understanding—not imitating—human emotions. Far from being a...
AI at the Heart of Outsourced Customer Experience
As the current President of SP2C (Professional Union of Contact Centers) since July 2022, Caroline Adam continues with determination her second term at the head of this representative organization for a key sector of the French economy. Caroline Adam has successfully structured a collective strategy to promote the value, professionalization, and influence of the sector....
BPCE and AI: From Cautious Experimentation to Industrial Strategy
In less than two years, BPCE has shifted from a defensive control posture to a logic of gradual industrialization of generative AI, anchored to its Vision 2030 strategic plan. The challenge is not merely technological. It is organizational, social, regulatory and, above all, economic. The group claims massive adoption of assistants, while maintaining marked caution...