Building tomorrow’s sovereignty: when the capacity to act becomes a strategic issue again
In Cagnes-sur-Mer, the Institut des Solutions Sud brought together fourteen networks around strategic and human sovereignty. An evening hosted by Marielle Walicki for Pierre Gattaz, designed as a laboratory for territorial cooperation and intergenerational transmission. Cagnes-sur-Mer, October 13, 2026 How can we build tomorrow's sovereignty without breaking down the silos between economic, professional, and community...
Generative AI and employment: could the decline in junior recruitment weaken tomorrow’s skills?
Since the arrival of ChatGPT at the end of 2022, the debate on artificial intelligence and employment has often been reduced to one question: How many jobs will AI eliminate? We may be looking at the wrong indicator. The first changes could appear well before a visible drop in total employment. Not initially through layoffs,...
Customer service: the real question is no longer how much to automate, but where to stop
Companies are seeking to automate their customer relationships more and more. Yet, the automation rate should not be an objective in itself. As artificial intelligence absorbs simple requests, it concentrates complex situations in human hands. The real challenge is therefore no longer just knowing what technology can automate, but deciding where automation should stop. This...
Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
Learning Faster Than the Machine: The New Frontier of Work for Entrepreneurs in the AI Era
In a European scale-up specializing in B2B services, the artificial intelligence transformation plan was ready. Use cases had been identified, technology partners selected, funding approved. Six months later, the project had ground to a halt. Not for technical or budgetary reasons, but because the teams couldn't reformulate their own jobs to work with the deployed...
AI and Employment: Between Productivity Promise and Deep Organizational Model Transformation
During the sixth edition of the webinar "North America — Artificial Intelligence" organized by the Foreign Trade Advisors, the tone was set from the opening. "AI will transform work much faster than expected, without us yet knowing whether the net employment balance will be positive or negative." The subject is no longer theoretical. It is...