Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
Learning Faster Than the Machine: The New Frontier of Work for Entrepreneurs in the AI Era
In a European scale-up specializing in B2B services, the artificial intelligence transformation plan was ready. Use cases had been identified, technology partners selected, funding approved. Six months later, the project had ground to a halt. Not for technical or budgetary reasons, but because the teams couldn't reformulate their own jobs to work with the deployed...
AI and Employment: Between Productivity Promise and Deep Organizational Model Transformation
During the sixth edition of the webinar "North America — Artificial Intelligence" organized by the Foreign Trade Advisors, the tone was set from the opening. "AI will transform work much faster than expected, without us yet knowing whether the net employment balance will be positive or negative." The subject is no longer theoretical. It is...