Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
The Use of Generative AI in Real Estate in France
The French real estate sector, traditionally focused on human relationships and trust, is now witnessing the emergence of generative artificial intelligence (AI). This technology, which enables automatic content creation (text, images, videos), has gained prominence with tools like ChatGPT and DALL-E. Its general adoption is rapidly progressing: 61% of French people consider AI a major...