After ChatGPT, the Next AI Battle Will Be Over Infrastructure
For two years, companies have focused their efforts on a single question: which artificial intelligence model should we choose? ChatGPT, Gemini, Claude, Mistral… Comparisons have multiplied. Executive teams have evaluated performance, tested conversational assistants, and begun integrating AI into their processes. Yet this question is becoming secondary. The real transformation is no longer solely about...
WWDC 2026: What Business Leaders Should Take Away from Apple’s AI Strategy
By Pascale Caron Each WWDC conference is traditionally presented as an essential event for developers. However, limiting the 2026 edition to a succession of technical announcements would be to miss its main lesson. Apple has not simply unveiled a new version of Siri or enriched its ecosystem with new features. The company has confirmed a...
WAIB Summit 2026: Are We Really Ready for What’s Coming with Artificial Intelligence?
Report on the panel discussion "The AI Moment: Are We Really Ready for What's Coming?" This panel discussion organized as part of the WAIB Summit 2026 in Monaco had the merit of shifting perspectives. The question posed was not about what AI can do today, but rather about our collective capacity to absorb the transformations...
Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
AI in business: after the tool race, the time for strategic choices
When ChatGPT was launched in late 2022, much of the business world entered a phase of intense experimentation. Companies tested dozens of tools, created innovation labs, and multiplied proof of concepts. Three years later, one question now dominates discussions: how can these experiments be transformed into a real competitive advantage? The Boston Consulting Group report,...
How to Measure AI ROI?
One of the most frequently asked questions by executives concerns the return on investment of artificial intelligence. Following the excitement generated by ChatGPT and the explosion of generative AI projects in companies, a new requirement has emerged: demonstrating the value created. For several years, organizations have been experimenting. They have tested conversational assistants, automated certain...