Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
AI in business: after the tool race, the time for strategic choices
When ChatGPT was launched in late 2022, much of the business world entered a phase of intense experimentation. Companies tested dozens of tools, created innovation labs, and multiplied proof of concepts. Three years later, one question now dominates discussions: how can these experiments be transformed into a real competitive advantage? The Boston Consulting Group report,...
How to prepare an Executive Committee for artificial intelligence?
Artificial intelligence has now entered companies. Yet, in many executive committees, it is still perceived as a technical subject, entrusted to IT teams or a few internal experts. This approach carries a major risk. AI is no longer just a matter of tools. It now influences strategy, business models, governance, skills, risks and organizational competitiveness....
Collective Action as a Response to Crises: Entrepreneuriales 2026
At a time when crises follow one another and economic certainties waver, the question of collective action is forcefully returning to public debate. Invited to the Entrepreneuriales 2026 in Nice, economist, essayist and professor at Paris School of Business, Thomas Porcher, delivered an engaged reflection on the role of collective action in the economic...
GEO: How to Make a Brand Visible in Generative AI?
For twenty years, companies have learned how to become visible on Google. They worked on their natural referencing, keywords, backlinks, landing pages, paid campaigns, and social media presence. Digital marketing was built around a simple idea: being found at the right time by the right customer. This logic remains important. But it is no longer...
Is Andrej Karpathy Right? What 100 Entrepreneurs Reveal About AI’s Real Impact on Business
A mapping that questions the future of work A visualization recently published by Andrej Karpathy has sparked heated debate in technology, business, and academic circles. The former founding researcher at OpenAI and ex-Director of Artificial Intelligence at Tesla has developed an interactive tool to explore 342 American occupations using data from the Bureau of Labor...