Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
Winning with AI: How competition fuels innovation — A European vision for Artificial Intelligence
Henna Virkkunen, Executive Vice-President for Tech, Sovereignty, Security and Democracy at the European Commission, outlined the Union's strategy to assert its role in the field of artificial intelligence (AI). Under the title "Winning with AI: How Competition Fuels Innovation", her speech highlighted the importance of competition and innovation as drivers of digital transformation in Europe....
AI, Regulation and Economic Impact: AI Summit
The first panel of the day, titled "Enabling competition, supporting innovation: the optimal ecosystem for AI companies", brought together key figures from the sector: Adam Cohen (OpenAI) Astri Van Dyke (Google) Benoît Coeuré (President of the French Competition Authority) Amber Kak (AI Now Institute) Solange Viegas Dos Reis (OVH) One of the central themes of...