Customer service: the real question is no longer how much to automate, but where to stop
Companies are seeking to automate their customer relationships more and more. Yet, the automation rate should not be an objective in itself. As artificial intelligence absorbs simple requests, it concentrates complex situations in human hands. The real challenge is therefore no longer just knowing what technology can automate, but deciding where automation should stop. This...
AI is no longer an IT issue. It is becoming a board responsibility.
The five principles published by KPMG International and INSEAD in April 2026 show that artificial intelligence governance is now part of boards' ordinary mandate. By Pascale Caron For several years, artificial intelligence was presented to boards of directors as primarily a technological subject. IT departments, innovation teams, and business units conducted experiments. The board monitored...
AI Crosses a New Medical Frontier: What the Study Published in Science Changes for Entrepreneurs
OpenAI's o1-preview and o1 reasoning models have matched or surpassed physicians on certain experimental clinical reasoning tasks. The breakthrough lies not in replacing practitioners, but in the emergence of assistants capable of intervening at the heart of medical decision-making. By Pascale Caron The Debate on Medical AI is Changing Nature For decades, clinical reasoning has...
AI Pitfalls: Bias, Hallucinations, and Managerial Implications
Bias, Hallucinations, and Managerial Implications of AI Artificial intelligence, while innovative and promising, has significant limitations that raise ethical, operational, and managerial questions. Among the main challenges are cognitive biases, hallucinations, and organizational impacts related to its adoption. Biases in AI reflect the imperfections of the data and algorithms that process them. Confirmation bias, for...
AI Regulation: Techno-Liberal, Agile, Planner and Regulator
Artificial intelligence (AI) has become a major strategic issue, influencing global economic and political dynamics. The approaches adopted for its development and regulation vary by country. We can see the techno-liberal model in the United States, the agile model in regions like the Persian Gulf and Singapore, the planner model in China and the regulatory...
AI Excellence in France: The French Tech Value Chain at the AI Summit
The panel titled "Driving AI Excellence: The French Tech Value Chain" highlighted the exceptional dynamics of the French AI ecosystem, its rapid growth, challenges, and ambitions for the future. Presented by Julie Huguet, Director of the French Tech Mission, this panel brought together major figures from French AI. Present were Jonathan Cherki (CEO of Contentsquare),...