AI and customer experience: Olivier Cohn advocates for automation in service of humanity
In Cannes, at the All4Customer Meetings 2026, Olivier Cohn, CEO of Best Western France, defended a pragmatic conception of artificial intelligence: automate what can be automated to restore value to moments when human presence becomes essential. His intervention raises a question that extends far beyond hospitality: as AI becomes commonplace, where will the real differentiation...
Matthieu Ruatti: adapting AI to business to enter the era of agentic commerce
"Changing my entire business to make it good for AI doesn't make sense." This sentence summarizes the vision that Matthieu Ruatti defends with MULTI and MyMULTI.ai. According to him, artificial intelligence should not impose its constraints on businesses. It must understand their trade, their priorities, their processes and their limits. AI was first adopted as...
Customer service: the real question is no longer how much to automate, but where to stop
Companies are seeking to automate their customer relationships more and more. Yet, the automation rate should not be an objective in itself. As artificial intelligence absorbs simple requests, it concentrates complex situations in human hands. The real challenge is therefore no longer just knowing what technology can automate, but deciding where automation should stop. This...
Anthony Levy and Damn: Governing AI Agents Before Handing Them the Keys to the Company
ENTREPRENEURIA | Entrepreneurial Perspectives A series of interviews conducted by Pascale Caron with leaders who design, develop and deploy artificial intelligence within their companies. For leaders, the challenge is no longer just about adopting artificial intelligence. It now involves defining how far the organization is willing to delegate decisions and actions to autonomous systems. By...
Gartner’s 2024 Hype Cycles: AI Opportunities and Emerging Technologies for Entrepreneurs
Gartner's 2024 Hype Cycles: What Entrepreneurs Need to Know About Artificial Intelligence and Emerging Technologies In a constantly evolving technological world, understanding emerging trends is essential for any entrepreneur seeking to remain competitive. Gartner's 2024 Hype Cycles offer a clear roadmap of technology evolution, particularly those related to artificial intelligence and emerging innovations. This article...
Interview with Philippe Montant, Founder of ReKrute: AI and Talent Recruitment
EntrepreneurIA Interview with Philippe Montant Founder & CEO ReKrute Interview conducted by Dr. Yves-marie Le Bay With nearly 19 years of expertise, ReKrute.com has established itself as a key player for companies seeking to stand out in the "war for talent." Today, with a qualitative database of 1.5 million registered executive profiles, ReKrute supports over...