AI and customer experience: Olivier Cohn advocates for automation in service of humanity
In Cannes, at the All4Customer Meetings 2026, Olivier Cohn, CEO of Best Western France, defended a pragmatic conception of artificial intelligence: automate what can be automated to restore value to moments when human presence becomes essential. His intervention raises a question that extends far beyond hospitality: as AI becomes commonplace, where will the real differentiation...
AI and Healthcare: Towards a Controlled Revolution? Keys to Positive Regulation According to David Gruson
On June 17, 2025, the Lou Clapas Amphitheatre at the Princess Grace Hospital Centre hosted a remarkably substantial conference on the ongoing revolutions at the intersection of artificial intelligence and healthcare. Organized by Ms. Benoîte Rousseau de Sevelinges, Director of the CHPG, it was led by David Gruson—a renowned expert, director of the home healthcare...