Generative AI and employment: could the decline in junior recruitment weaken tomorrow’s skills?
Since the arrival of ChatGPT at the end of 2022, the debate on artificial intelligence and employment has often been reduced to one question: How many jobs will AI eliminate? We may be looking at the wrong indicator. The first changes could appear well before a visible drop in total employment. Not initially through layoffs,...
After three years of artificial intelligence, Homo Faber reminded me of the power of beauty
EntrepreneurIA Article • Pascale Caron When beauty compels us to slow down This week, in Venice, Homo Faber offered me a true aesthetic shock. I went there to discover the excellence of art craftsmanship. I came out with a much broader reflection on our relationship to creation, matter, time and human value. For three years,...
Customer service: the real question is no longer how much to automate, but where to stop
Companies are seeking to automate their customer relationships more and more. Yet, the automation rate should not be an objective in itself. As artificial intelligence absorbs simple requests, it concentrates complex situations in human hands. The real challenge is therefore no longer just knowing what technology can automate, but deciding where automation should stop. This...
After ChatGPT, the Next AI Battle Will Be Over Infrastructure
For two years, companies have focused their efforts on a single question: which artificial intelligence model should we choose? ChatGPT, Gemini, Claude, Mistral… Comparisons have multiplied. Executive teams have evaluated performance, tested conversational assistants, and begun integrating AI into their processes. Yet this question is becoming secondary. The real transformation is no longer solely about...
WAIB Summit 2026: Are We Really Ready for What’s Coming with Artificial Intelligence?
Report on the panel discussion "The AI Moment: Are We Really Ready for What's Coming?" This panel discussion organized as part of the WAIB Summit 2026 in Monaco had the merit of shifting perspectives. The question posed was not about what AI can do today, but rather about our collective capacity to absorb the transformations...
Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...