Artificial Intelligence and customer service: why Gartner predicts the return of humans by 2027
Total Automation of Customer Service Will Not Happen Since the emergence of generative artificial intelligence in businesses, one scenario has become prevalent in many technology discussions. Customer contact centers would be destined to gradually disappear in favor of chatbots capable of instantly responding to consumer requests. The promises are appealing. Cost reduction, permanent availability, capacity...
AI in business: after the tool race, the time for strategic choices
When ChatGPT was launched in late 2022, much of the business world entered a phase of intense experimentation. Companies tested dozens of tools, created innovation labs, and multiplied proof of concepts. Three years later, one question now dominates discussions: how can these experiments be transformed into a real competitive advantage? The Boston Consulting Group report,...
How to Measure AI ROI?
One of the most frequently asked questions by executives concerns the return on investment of artificial intelligence. Following the excitement generated by ChatGPT and the explosion of generative AI projects in companies, a new requirement has emerged: demonstrating the value created. For several years, organizations have been experimenting. They have tested conversational assistants, automated certain...
How AI Simplifies E-commerce at WiziShop
AI Entrepreneur Interview: René Cotton, CEO of WiziShop Group, simplifies e-commerce through AI Interview conducted by Pascale Caron To start, what is WiziShop? WiziShop is an e-commerce platform that allows any merchant to create, manage, and run their online store. We support them with a system that's easy to set up and carries no...
Scenario Planning in R&D: Anticipation and Innovation to Shape the Future
Scenario Planning in R&D: Shaping the Future Through Anticipation and Innovation Reflections from Pascale Caron In the world of innovation, anticipating change is an essential skill. The R&D environment, by nature, requires constant adaptability, but above all, a bold vision of technological and societal evolutions. Within my team, with travel agencies among our very...
AI Tour de France in Sophia Antipolis
The AI Tour de France organized by MEDEF and Numeum kicked off in Sophia Antipolis on November 4th for an evening rich in exchanges and insights. This stop brought together experts and key players in the field of artificial intelligence (AI) to explore the transformations that AI brings to businesses of all sizes, from large...