AI in business: the missing link between productivity and value creation
A report by the United Nations Independent International Scientific Panel on Artificial Intelligence raises a question that should directly interest business leaders: who actually captures the value created by AI? Behind this question lies a much broader problem. Companies have invested heavily in accessing technologies, adopting them, and multiplying use cases. But they still have...
AI agents: who gave them the power to act?
Why companies must now govern their agents' authority, not just their autonomy Imagine a company that allows a sales agent to consult the CRM, identify at-risk customers, propose a discount, and send emails. Each permission seems reasonable. Then the agent gains the ability to modify certain business terms in the ERP. At what point did...
How to Measure AI ROI?
One of the most frequently asked questions by executives concerns the return on investment of artificial intelligence. Following the excitement generated by ChatGPT and the explosion of generative AI projects in companies, a new requirement has emerged: demonstrating the value created. For several years, organizations have been experimenting. They have tested conversational assistants, automated certain...
How to prepare an Executive Committee for artificial intelligence?
Artificial intelligence has now entered companies. Yet, in many executive committees, it is still perceived as a technical subject, entrusted to IT teams or a few internal experts. This approach carries a major risk. AI is no longer just a matter of tools. It now influences strategy, business models, governance, skills, risks and organizational competitiveness....