taylorization

Onepoint Revolution Summit: Emotional AI at the Crossroads At the Revolution Summit organized by Onepoint, Damien Nuyttens—Customer Experience and Operations Director at Edenred—and Sébastien Billet—Partner Marketing & Customer Relations at Onepoint—discussed the evolution of artificial intelligence in customer relations. Specifically, they explored the role AI can play in understanding—not imitating—human emotions. Far from being a...