2705, 2026
AI at the Heart of Outsourced Customer Experience
As the current President of SP2C (Professional Union of Contact Centers) since July 2022, Caroline Adam continues with determination her second term at the head of this representative organization for a key sector of the French economy. Caroline Adam has successfully structured a collective strategy to promote the value, professionalization, and influence of the sector....
2705, 2026
BPCE and AI: From Cautious Experimentation to Industrial Strategy
In less than two years, BPCE has shifted from a defensive control posture to a logic of gradual industrialization of generative AI, anchored to its Vision 2030 strategic plan. The challenge is not merely technological. It is organizational, social, regulatory and, above all, economic. The group claims massive adoption of assistants, while maintaining marked caution...