AI at the Heart of Outsourced Customer Experience
As the current President of SP2C (Professional Union of Contact Centers) since July 2022, Caroline Adam continues with determination her second term at the head of this representative organization for a key sector of the French economy. Caroline Adam has successfully structured a collective strategy to promote the value, professionalization, and influence of the sector....
Why 40% of Agentic AI Projects Will Fail by 2027 According to Gartner — Analysis and Recommendations for Businesses
The promise was immense: that of autonomous, proactive artificial intelligence, capable of acting in a contextualized manner and profoundly transforming organizations. Two years later, the enthusiasm confronts a harsher reality. On June 25, 2025, Gartner released a straightforward prediction. More than 40% of Agentic AI projects will be abandoned by the end of 2027, due...
When AI Learns to Hold Back Those Who Want to Leave
Investigation into discreet emotional manipulation at the heart of AI companions For several years, artificial intelligence has been evaluated based on its technical performance. Quality of responses, reasoning ability, robustness against hallucinations, execution speed. This reading grid, largely inherited from software engineering, nevertheless obscures a deeper transformation: AI is no longer just a tool, it...
Artificial Intelligence is Redefining the Frontiers of Finance in Monaco
On October 17, 2024, Monaco hosted the third edition of the Wealth Tech Summit, a flagship event focused on the theme "Artificial Intelligence and Investment: The New Frontiers of Finance." Organized by the Princely Government of Monaco, Extended Monaco, and the Monegasque Association of Financial Activities (AMAF), this gathering brought together top experts from the...