AI at the Heart of Outsourced Customer Experience
As the current President of SP2C (Professional Union of Contact Centers) since July 2022, Caroline Adam continues with determination her second term at the head of this representative organization for a key sector of the French economy. Caroline Adam has successfully structured a collective strategy to promote the value, professionalization, and influence of the sector....
AI Agents: Revolution or Strategic Illusion? What Businesses Must Really Anticipate
Based on the report "Big Data & AI Insiders — AI Agents: Will the Revolution Happen?" published in 2025 by Big Data & AI Paris trade show (RX France). A Technological Promise Seeking Maturity In 2025, the word "agent" no longer refers to an employee, but to software. The AI agent embodies a new frontier:...
Dare AI: France’s National Plan to Accelerate Artificial Intelligence Adoption Across All Businesses by 2030
July 1, 2025. The launch of the national plan "Dare AI" (Osez l'IA), led by Clara Chappaz, Minister Delegate for Artificial Intelligence and Digital Affairs, marks a decisive turning point: that of a useful, ethical, and sovereign AI, serving all French businesses without exception. This plan is part of a strategic continuity that began in...
Why 40% of Agentic AI Projects Will Fail by 2027 According to Gartner — Analysis and Recommendations for Businesses
The promise was immense: that of autonomous, proactive artificial intelligence, capable of acting in a contextualized manner and profoundly transforming organizations. Two years later, the enthusiasm confronts a harsher reality. On June 25, 2025, Gartner released a straightforward prediction. More than 40% of Agentic AI projects will be abandoned by the end of 2027, due...
The Hidden Cognitive Cost of AI: What an MIT Study Reveals About ChatGPT
An Era of Cognitive Dependence? Generative artificial intelligence, and more specifically ChatGPT, has established itself in record time as one of the most widely used tools in educational, professional, and entrepreneurial spheres. But what is it really doing to our brains? The MIT study entitled "Your Brain on ChatGPT: Accumulation of Cognitive Debt when Using...
AI Agents: The Great Industrial Shift Is Underway
Report "AI Agent Trends To Watch in 2025" — CB Insights The Age of Autonomous Agents Has Begun 2025 marks a strategic turning point in the recent history of artificial intelligence. Following the first generation of generative "copilots," AI agents are taking over: systems capable of carrying out complex tasks autonomously, with minimal human intervention....