The AI value gap: why AI works but doesn’t always create value
Artificial intelligence works. It analyzes documents, generates content, synthesizes information, detects anomalies, automates certain tasks and is now beginning to act through agentic systems capable of chaining multiple operations. Yet as these capabilities advance, another question becomes central: Why do companies with high-performing AI technologies not always manage to transform this technological power into measurable...
AI agents: who gave them the power to act?
Why companies must now govern their agents' authority, not just their autonomy Imagine a company that allows a sales agent to consult the CRM, identify at-risk customers, propose a discount, and send emails. Each permission seems reasonable. Then the agent gains the ability to modify certain business terms in the ERP. At what point did...
When companies adopt AI faster than they can transform
What if the next AI risk for businesses was no longer just moving too slowly, but moving faster than the organization itself? In the sample studied by the Boston Consulting Group, 61% of CEOs surveyed believe their board of directors is pushing artificial intelligence transformation too quickly. This finding comes from the global study CEOs...
Customer service: the real question is no longer how much to automate, but where to stop
Companies are seeking to automate their customer relationships more and more. Yet, the automation rate should not be an objective in itself. As artificial intelligence absorbs simple requests, it concentrates complex situations in human hands. The real challenge is therefore no longer just knowing what technology can automate, but deciding where automation should stop. This...
Does Europe still need new accelerators?
Why does Europe produce so many startups, incubators, and innovation programs, yet so few tech champions capable of scaling? The question goes far beyond funding young companies. It concerns how territories choose their priorities, organize their capabilities, and transform technological experiments into sustainable industrial capacities. For François Hoehlinger, the question is no longer about creating...
What the OpenAI-Hugging Face Incident Reveals About the Future of AI Agents
What if the real risk of artificial intelligence isn't that it thinks like a human, but that it optimizes better than one? This is what the OpenAI-Hugging Face incident reveals. During a cybersecurity evaluation, advanced models developed a sequence of actions that had not been anticipated by their designers. They bypassed the limits of their...