AI at the Heart of Outsourced Customer Experience
As the current President of SP2C (Professional Union of Contact Centers) since July 2022, Caroline Adam continues with determination her second term at the head of this representative organization for a key sector of the French economy. Caroline Adam has successfully structured a collective strategy to promote the value, professionalization, and influence of the sector....
AI Agents: The Great Industrial Shift Is Underway
Report "AI Agent Trends To Watch in 2025" — CB Insights The Age of Autonomous Agents Has Begun 2025 marks a strategic turning point in the recent history of artificial intelligence. Following the first generation of generative "copilots," AI agents are taking over: systems capable of carrying out complex tasks autonomously, with minimal human intervention....
AI Presenters: Threat or Evolution for the Journalism of Tomorrow?
On July 3, 2025, Sixth Tone published a revealing article on the rapid integration of artificial intelligence in Chinese newsrooms. Digital avatars, faithful replicas of human journalists, were deployed to present television news during the Lunar New Year holidays. These AI clones have become the faces of news bulletins broadcast across the country, from Shanghai...
Yann LeCun and Bill Dally Define the Boundaries of Machine Intelligence at GTC 2025
At GTC 2025, the most anticipated conference session wasn't a spectacular keynote, but rather a dense intellectual exchange between two major figures of contemporary artificial intelligence. Yann LeCun, Chief AI Scientist at Meta, and Bill Dally, Chief Scientist at NVIDIA, took the stage to discuss the current limitations of artificial intelligence and the architectures of...
AI Agents: Revolution or Strategic Illusion? What Businesses Must Really Anticipate
Based on the report "Big Data & AI Insiders — AI Agents: Will the Revolution Happen?" published in 2025 by Big Data & AI Paris trade show (RX France). A Technological Promise Seeking Maturity In 2025, the word "agent" no longer refers to an employee, but to software. The AI agent embodies a new frontier:...
AI Agents: Toward a New Algorithmic Work Economy
By Pascale Caron — based on the "AI Agent Bible" report, CB Insights, 2025 At the dawn of 2026, artificial intelligence is entering a new era. After the age of assisted chatbots, "AI agents" are now emerging as autonomous entities, capable of acting, reasoning, planning, and interacting with complex environments. According to the "AI Agent...