Customer service: the real question is no longer how much to automate, but where to stop
Companies are seeking to automate their customer relationships more and more. Yet, the automation rate should not be an objective in itself. As artificial intelligence absorbs simple requests, it concentrates complex situations in human hands. The real challenge is therefore no longer just knowing what technology can automate, but deciding where automation should stop. This...
What the OpenAI-Hugging Face Incident Reveals About the Future of AI Agents
What if the real risk of artificial intelligence isn't that it thinks like a human, but that it optimizes better than one? This is what the OpenAI-Hugging Face incident reveals. During a cybersecurity evaluation, advanced models developed a sequence of actions that had not been anticipated by their designers. They bypassed the limits of their...
Why AI Could Weaken Corporate Judgment
Artificial intelligence was meant to save us time. It sometimes seems to produce the opposite effect. Generative tools enable us to summarize faster, write more, multiply analyses, and accelerate exchanges. Yet the time saved is not always transformed into space for reflection. It is often absorbed by new tasks, higher targets, and an intensification of...
AI ROI: Why Technology Alone Isn’t Enough to Create Value
After several years of experimentation, the return on investment of artificial intelligence has become a central concern for executive management. Companies can no longer simply accumulate proofs of concept, generative assistants, and demonstrators. They must now answer a more demanding question: what economic value does artificial intelligence actually produce? A study published on July 15,...
AI Agents: The First Organizational Revealer of the 21st Century
ENTREPRENEURIA | IN-DEPTH ARTICLE Ford, the Return of Tacit Knowledge and the Silent Transformation of the Enterprise By Pascale Caron | July 12, 2026 | EntrepreneurIA By recruiting several hundred veteran engineers to strengthen its design reviews and improve its artificial intelligence tools, Ford has not turned its back on automation. The automaker has revealed...
Anthony Levy and Damn: Governing AI Agents Before Handing Them the Keys to the Company
ENTREPRENEURIA | Entrepreneurial Perspectives A series of interviews conducted by Pascale Caron with leaders who design, develop and deploy artificial intelligence within their companies. For leaders, the challenge is no longer just about adopting artificial intelligence. It now involves defining how far the organization is willing to delegate decisions and actions to autonomous systems. By...